Returns & Refunds

Thank you for choosing ivoryandzariclothing.uk, our online men’s clothing store. We want every customer to be satisfied with their purchase. If you are not satisfied with the item you received, we offer conditional returns, refunds, and exchanges. This policy applies to all men’s clothing products purchased through our website.

1. Return Period
   Customers may submit a return request within 30 days of receiving the item.

When requesting a return, please ensure that:
The item has not been used;
The item is in its original condition;
The item tags are intact;
The item packaging is intact;
The item is free of stains, odors, washing marks, or damage caused by the customer.

Requests submitted after the return period may not be accepted.

2. Return Conditions

To ensure the item can be resold, returned items must meet the following requirements:
Unworn
Unwashed
Original packaging and tags retained
Item intact and undamaged
The following conditions may result in non-returnable items:
Used or washed clothing;
Items missing tags or packaging;
Items damaged due to customer use;
Items beyond the return period for non-quality issues.

3. Return Process

If you wish to return an item, please follow these steps:

Step 1: Contact Customer Service
Please send an email to:
support@yourstore.com and provide:
Order number;
Item name;
Reason for return;
Item photos (if the item has a quality issue).

Step 2: Await Return Confirmation
Our customer service team will review your application and provide you with return instructions.

Please do not return the item without confirmation, as this may affect the refund processing.

Step 3: Return the Item
Customers need to return the item to the provided return address.

We recommend using trackable shipping methods and retaining proof of shipment.

4. Refund Policy
   After receiving and inspecting the returned goods, we will process your refund within a reasonable timeframe.

Refund Method: The refund will be returned to the payment method you used at the time of purchase; the refund amount usually includes the purchase price of the goods; whether the original shipping fee is refunded depends on the reason for the return and applicable legal requirements.

Refund arrival time may vary depending on:
payment platform;
bank processing time;
payment method;

5. Damaged or Faulty Items

If you receive goods that have:
manufacturing defects;
damage;
incorrect items;
significant discrepancies from the order description;

please contact us as soon as possible after receiving the goods.

Please provide:
order number;
product photos;
description of the problem.

Upon confirmation, we may offer:
free replacement;
full refund;
other reasonable solutions.

6. Exchange Policy

For item exchanges, such as: Size mismatch; Style change; Color change, please contact us to apply for an exchange.

Exchanges require that: The item is unused; The item is in its original condition; The item is in stock and available for exchange.

If the desired item is out of stock, we may offer a refund or other alternatives.

7. Return Shipping Costs
   Return shipping costs are as follows:
   Non-quality issues:

For example: Incorrect size selection; Change of mind about purchasing; Dislike of the item style; Return shipping costs are usually borne by the customer.

Incorrect item or quality issue:

If the issue is due to our fault:
Wrong item sent; Defective item; Damaged item; We will bear reasonable return processing costs.

8. Promotional Items and Special Items
   Promotional items, discounted items, or limited-time offers are still subject to this return and exchange policy.

Unless otherwise stated, all eligible items can be returned according to the regulations.

9. International Returns
   For orders placed outside the UK:
   Customers need to confirm international return shipping costs;
   Import duties, customs fees, or local charges are generally non-refundable;
   International returns may take longer to process.

We recommend international customers contact customer service to confirm the process before returning any items.

10. Legal Consumer Rights
    We respect the legal rights of UK consumers.

This return and exchange policy does not restrict the rights of customers under applicable consumer protection laws.

11. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:
Company: IVORY AND ZARI LIMITED
Address: 96 Conningbrook Avenue, Kennington, Ashford, England, TN24 9FB
Email: ivoryzari@outlook.com
Tel: +447717897367
We will do our best to provide you with fast and friendly after-sales service.

Thank you for choosing our online men’s clothing store.