Shipping Policy
Thank you for visiting ivoryandzariclothing.uk’s online men’s clothing store. This shipping policy outlines our regulations regarding order processing, delivery methods, transit times, international shipping, and related logistics services.
We are committed to providing our customers with safe, reliable, and efficient delivery services, delivering your purchased men’s clothing directly to your designated address.
- Order Processing Time
All orders will begin processing after successful payment.
Typically, order processing time is:
Standard order processing time: 1-3 business days
During peak sales periods (such as holidays and promotions): Processing time may be longer.
After your order is shipped, we will send you a delivery confirmation via email, including a tracking number (if applicable).
- UK Domestic Shipping
We offer delivery services within the UK, including England, Scotland, Wales, and Northern Ireland.
Standard Delivery Time:
UK Standard Delivery: 3-7 business days
Expedited Delivery (if available): 1-3 business days
Actual delivery time may vary due to:
Receiving area;
Weather conditions;
Holidays;
Logistics company operations.
- International Shipping
We support delivery services to some international regions.
Estimated International Shipping Time:
Europe: 5-12 business days
North America: 7-15 business days
Asia and other regions: 7-20 business days
International shipping time may be affected by:
Customs inspection;
Import policies;
Local logistics services;
Holiday arrangements;
Please note that the above times are estimates and not guaranteed.
- Shipping Partners
To ensure safe and efficient order delivery, we may use the following international and UK local logistics service providers:
Major UK and international logistics partners:
Royal Mail
Evri
DPD
DHL
FedEx
UPS
We will select the most suitable shipping method based on the order destination, product type, delivery speed requirements, and logistics availability.
- International Import & Export Compliance
We comply with relevant import and export regulations applicable to international goods transportation.
All exported goods:
Must comply with the relevant laws and regulations of the exporting and destination countries;
Product information will be declared in accordance with international transport requirements;
Orders may require accurate recipient information and delivery address;
Product packaging meets international transport safety standards.
For import orders:
The customer’s country or region may require the payment of import duties, customs duties, or related fees;
Import costs are usually borne by the recipient;
Customs policies vary by country and region.
We will do our best to assist with the preparation of necessary shipping documents, but we cannot control the inspection time or additional charges of customs at the destination.
- Duties & Taxes
For orders placed outside the UK:
Customers may be responsible for:
Import duties;
VAT;
Customs processing fees;
Other fees imposed by local governments.
These fees are not included in the price of the goods or delivery costs unless explicitly stated on the order page.
If the customer refuses to pay the relevant import fees, resulting in the package being returned, the customer may be responsible for the related shipping and processing costs.
- Order Tracking
If the order offers tracking, we will send the customer tracking information after the order has been shipped.
Customers can check the delivery status through the logistics company’s tracking system.
Please ensure you provide a correct email address to receive order notifications promptly.
- Delivery Address Requirements
Customers must provide accurate and complete information when submitting their order, including:
Recipient’s name;
Street address;
City;
Postcode;
Telephone number or email address.
We may not be liable for delivery delays or lost packages due to incorrect addresses provided by the customer.
- Delivery Delays
While we make every effort to ensure on-time delivery, the following situations may cause delivery delays:
Inclement weather;
Customs inspection;
Logistics company delays;
Holiday shipping pressures;
Force majeure.
If your order is past its estimated delivery time, please contact our customer service team for assistance in tracking its status.
- Lost or Damaged Packages
If you receive a package that is visibly damaged, please contact us as soon as possible after receiving the goods and provide:
Order number;
Product photos;
Packaging photos;
Description of the damage.
We will coordinate with the logistics service provider to handle the situation based on the specific circumstances.
